DELIVERY & RETURNS
When will I get my order?
Usually it takes 3-7 days to process an order, after which it is then shipped out. The shipping time depends on your location but can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Fulfilment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays** across our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
**We appear to be experiencing normal delivery times again for our products but keep checking this page for updates.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within 7 days of receiving your item with photos of the damage, your order number and any other details you may have about your order.
What’s your return policy?
As items are made to order, we don’t offer returns and exchanges however, if there is something wrong with your order, please let us know by contacting firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at admin @ramonfritz.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange and item for a different size/colour?
As the items are made to order, we don’t offer exchanges.